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Post by joladella on Oct 13, 2017 6:22:41 GMT -5
I'm still waiting for my deluxe cd from official store, they sent it allegedly last week Tuesday! I guess the little donkey delivering it is still swimming through the canal. And I thought I was unreasonable when I got myself another copy from the store. Thank god I did that!
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Deleted
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Post by Deleted on Oct 13, 2017 6:25:28 GMT -5
Ain't Got Muffins
Was hoping I'd get it this week...
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Post by headhunter1971 on Oct 13, 2017 6:25:35 GMT -5
One week without my deluxe box set going over my doorstep. That is crazy to hear that.. I hope you get it very soon. Nothing worse than waiting on something to be delivered and it not arriving
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Post by fink621 on Oct 13, 2017 9:16:04 GMT -5
Nothing for me either. Apparently dispatched on 3rd October. Paid for courier to Ireland & here I am 8 days later with nish. And still no response to emails sent on Wednesday.
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Post by pilore on Oct 13, 2017 10:04:19 GMT -5
They answered my email:
Many thanks for your e-mail.
I can confirm that your order has been dispatched on 03/10/17.
We have tried to dispatch the majority of orders before the release date to give you the best possible chance of receiving you item on or as close to the release date.
We apologise for any disappointment caused and appreciate the time you have been waiting in regards to the release.
We typically dispatch orders within 1-2 business days (i.e. Mon-Fri); and the postal service have then advised upon approximate delivery times from that dispatch date, depending on your location. As you have chosen ‘standard’ shipping, as opposed to ‘courier’ shipping, the delivery isn’t tracked.
Here is a guide to our approximate delivery time frames:
STANDARD UK: 1-4 business days Europe: 4-7 business days USA / Canada: 7-14 business days Rest of World: 14-20 business days (Business day = Monday – Friday)
Please allow 14 working days to pass before checking in with us again as the postal service do not consider a package lost until after that time so we cannot usually help before that time has expired, and in the vast majority of cases the package does turn up within that time.
Please feel free to get in touch with us if you need further help with your order.
Kind regards,
Victoria Warner Music Customer Service
At least they know they've done shit.
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Post by Sollydarling on Oct 13, 2017 10:11:13 GMT -5
Thanks for sharing that reply. I really hope we all receive our orders next week
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Post by Thomas on Oct 13, 2017 11:26:08 GMT -5
Mine just arrived.
It's good, although I'm quite disappointed that the CD doesn't come with a proper hard case and the boxset overall feels kinda... lacking? I don't know. It was the first time I ever bought something from preorder and I'm not 100% happy but that'll do, I guess.
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Deleted
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Post by Deleted on Oct 13, 2017 11:41:29 GMT -5
Just got a message from DHL. They gave me the tracking number but when I use it the website says "No information is currently available for this shipment"
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Post by riffraph on Oct 13, 2017 11:57:44 GMT -5
I live in France and I'm still waiting my deluxe boxset... And the download link doesn't work... What a shame.
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Post by joladella on Oct 13, 2017 12:31:23 GMT -5
They answered my email: Many thanks for your e-mail. I can confirm that your order has been dispatched on 03/10/17. We have tried to dispatch the majority of orders before the release date to give you the best possible chance of receiving you item on or as close to the release date. We apologise for any disappointment caused and appreciate the time you have been waiting in regards to the release. We typically dispatch orders within 1-2 business days (i.e. Mon-Fri); and the postal service have then advised upon approximate delivery times from that dispatch date, depending on your location. As you have chosen ‘standard’ shipping, as opposed to ‘courier’ shipping, the delivery isn’t tracked. Here is a guide to our approximate delivery time frames: STANDARD UK: 1-4 business days Europe: 4-7 business days USA / Canada: 7-14 business days Rest of World: 14-20 business days (Business day = Monday – Friday) Please allow 14 working days to pass before checking in with us again as the postal service do not consider a package lost until after that time so we cannot usually help before that time has expired, and in the vast majority of cases the package does turn up within that time. Please feel free to get in touch with us if you need further help with your order. Kind regards, Victoria Warner Music Customer Service At least they know they've done shit. 7 business days would have been Wednesday, does that mean WE have left Europe and not UK?!
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Post by mimmihopps on Oct 13, 2017 16:20:06 GMT -5
I'm still waiting for my deluxe cd from official store, they sent it allegedly last week Tuesday! I guess the little donkey delivering it is still swimming through the canal. And I thought I was unreasonable when I got myself another copy from the store. Thank god I did that! Forgive me, joladella, but I had to laugh when I read it. Seriously it's a crime that they didn't deliver pre-order on time. My box set arrived last Saturday, but I really feel sorry for the people still waiting for their pre-order. Remember, "good things come to those who wait"!
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Post by joladella on Oct 13, 2017 16:33:39 GMT -5
I'm still waiting for my deluxe cd from official store, they sent it allegedly last week Tuesday! I guess the little donkey delivering it is still swimming through the canal. And I thought I was unreasonable when I got myself another copy from the store. Thank god I did that! Forgive me, joladella, but I had to laugh when I read it. Seriously it's a crime that they didn't deliver pre-order on time. My box set arrived last Saturday, but I really feel sorry for the people still waiting for their pre-order. Remember, "good things come to those who wait"! It's a running joke between a friend and me if deliveries take too long that there is this brave little donkey who just can't run that fast. She lives in hamburg and her donkey, bringing another album, left the same day as mine and by now I'm sure it is the same and is taking longer after his detour to hamburg. 😂
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Deleted
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Post by Deleted on Oct 13, 2017 17:38:27 GMT -5
My boxset is currently in Germany. Something positive, I finally know the location!
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Post by mimmihopps on Oct 14, 2017 1:39:25 GMT -5
Forgive me, joladella, but I had to laugh when I read it. Seriously it's a crime that they didn't deliver pre-order on time. My box set arrived last Saturday, but I really feel sorry for the people still waiting for their pre-order. Remember, "good things come to those who wait"! It's a running joke between a friend and me if deliveries take too long that there is this brave little donkey who just can't run that fast. She lives in hamburg and her donkey, bringing another album, left the same day as mine and by now I'm sure it is the same and is taking longer after his detour to hamburg. 😂 Can't you go to Hamburg to pick that poor little donkey to save him? (just kidding). Hopefully you and others will receive your/their copy as soon as possible!
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Post by goletitout1986 on Oct 14, 2017 4:33:31 GMT -5
Shambolic for those without their orders yet.
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Post by pilore on Oct 14, 2017 10:51:12 GMT -5
I've just received my Deluxe CD today!
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Deleted
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Post by Deleted on Oct 16, 2017 5:31:17 GMT -5
I stiffened, I did before to go to a store to pick it up. How do I cancel my order?
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wil
RKid
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Post by wil on Oct 16, 2017 7:26:44 GMT -5
Leaving in France too and stil waiting, crying, hoping ... f###k
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Deleted
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Post by Deleted on Oct 16, 2017 16:09:22 GMT -5
My box arrived, I was expecting quite anything else. Maybe I was disappointed that I came with over a week's delay.
Adding: I expected the vinyl in the deluxe version, but instead it has the songs in standard version. Tickets are already laughing like this.
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Post by joladella on Oct 17, 2017 8:27:23 GMT -5
Still have not received mine and finally contacted them, as it's been over two weeks now.
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Post by riffraph on Oct 17, 2017 11:31:08 GMT -5
They have dispatched my order two weeks ago, I still haven't received my order, the download link doesn't work and they don't answer to my email... I don't know what to do !
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Post by mimmihopps on Oct 17, 2017 12:21:55 GMT -5
They have dispatched my order two weeks ago, I still haven't received my order, the download link doesn't work and they don't answer to my email... I don't know what to do ! Send an email or call them until they answer you. That you have to wait for your order for 2 weeks is ridiculous.
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Deleted
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Post by Deleted on Oct 17, 2017 12:32:09 GMT -5
Still haven't got my boxset. Latest info is from Hamburg 3 days ago.
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Post by icebreath on Oct 17, 2017 12:43:43 GMT -5
Today i received my deluxe cd from Amazon. It was shipped on 5th.
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Post by GreedyTune on Oct 17, 2017 16:00:53 GMT -5
Finally my boxset arrived! It took 2 weeks long.
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